Lumo customer benefits

Planning a move? You can switch easily from one Lumo home to another!

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Lumo wants to make it as easy as possible to move from one Lumo home to another – from finding a new home to getting settled in. Check out these tips and links if you are planning a move!

> No rent for two homes at the same time
> Search alert
> Free moving boxes
> Shared-use van
> Key Courier
> Cleaning service

No rent for two homes at the same time

Moving dates and notice periods are negotiable for people who move from one Lumo home to another. Lumo movers don’t need to get caught between two apartments and pay rent for two homes at the same time, unless you specifically want to have both homes for a period of time to make the moving process easier, for example. Also remember to terminate the tenancy agreement of your current apartment and mention on the notice of termination that you are moving to another Lumo home.

Matters related to the security deposit and rent payment are always agreed upon on a case-by-case basis. Also keep in mind that apartments rented via the Lumo webstore do not require a security deposit at all.

Lumo movers don’t need to get caught between two apartments and pay rent for two homes at the same time

Set up a search alert in the webstore

If you are looking for a new home, you should start by visiting the Lumo webstore: what you are looking for might be just one click away. If you can’t find a vacant apartment that matches your wishes, set up a search alert. The system will send you an e-mail notification as soon as homes matching your criteria become available.

The webstore also offers a satisfaction guarantee. You can cancel your tenancy agreement at no extra cost if the apartment does not match the photos or written description in the webstore. Click here to read the Lumo webstore terms of use in full.

If you are looking for a new Lumo home by submitting a normal application for an apartment, remember to mention that you are already a Lumo resident.

Remember to take advantage of free moving boxes

If you have lived in your current Lumo home without interruption for more than three years, you can borrow moving boxes free of charge when moving to another Lumo home. You will have use of the boxes for one week. The boxes will be delivered to your old apartment and picked up at your new apartment at no cost to you.

If you’re moving from a single-room apartment, you will get 20 free boxes. You get 40 boxes if you’re moving from a two-room apartment, 60 boxes if you’re moving from a three-room apartment, and 80 boxes if you’re moving out of a larger Lumo home. This benefit is valid in most cities and towns.

A shared-use van makes moving easier

You can also rent a shared-use vehicle to make your move easier. With a shared-use van, a small home can be moved from one address to another in just a couple of trips. Even if you are looking at a larger move, a van can be quite helpful.

Let Key Courier do the footwork for you

Moving is always a hectic time – sometimes you feel like you need to be in many places at the same time. The Key Courier service helps with this. You can use the Key Courier service to have the keys to your new home delivered to you, or pick up the keys to your old home and have them delivered to an address of your choice. The Key Courier service is only available in the Helsinki Metropolitan Area for the time being.

Customers who are moving to a Lumo home in the Helsinki Metropolitan Area can have the keys to their new home delivered to a pick-up point.

Are you familiar with the My Lumo service (in Finnish)? It provides convenient access to the full range of Lumo resident benefits and services!

Get a professional to do your moving-out cleaning for you

The process of moving is easier when you get a professional to do the moving-out cleaning of your old apartment. In addition to floors and other surfaces, the cleaning service includes the cleaning of doors, door frames, cabinets, stove, refrigerator and radiators as well as bathrooms, toilets, sauna and the storage facilities for movable property. The moving-out cleaning service is only available in the Helsinki Metropolitan Area for the time being.

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